There is free shipping on all orders, subject to the exceptions detailed below.
Delivery should arrive 1 to 2 days after shipping. We ship orders weekly, therefore while we aim to ship your as soon as we can, it may take up to 7 days for your order to be shipped. Longer in exceptional circumstances.
You will receive and email once the courier has collected your order and it's on its way to you. You will also receive an email after it has been delivered, confirming the delivery.
The delivery of your order must be received and signed for by an adult, of legal drinking age. If in doubt the courier will ask for proof of age, and may refuse delivery if not presented.
We can offer shipping outside of the UK mainland, if you are interested in placing an order for delivery internationally, please email us (firstname.lastname@example.org) and we will provide a quote of the shipping cost. To do so we will need to know your delivery address & the item(s) you wish to order. Your quote and/or order may take longer than the usual period of time to process.
Delivery is subject to the terms and conditions of the courier/postal service being used. In general, the courier will attempt delivery and if for any reason unsuccessful, they will leave an InfoNotice (a card notifying you of a missed delivery). You'll see the date it was left and whether it was the first, second, or final attempt. If the courier is unsuccessful with all three delivery attempts, they will hold the shipment at a nearby facility for five days before returning it to the sender.
As the shipment is Signature Required, please refer to boxes checked by the driver on the InfoNotice, as the delivery cannot be left without being signed for by an adult.
In certain locations, after the first unsuccessful residential delivery attempt, the courier will deliver your parcel to a designated Access Point located in your vicinity. If this happens, you will notice a sticker on the InfoNotice (usually a card or slip left upon a missed delivery) indicating the address and collection times of the Access Point where the parcel can be retrieved up to 10 calendar days later.
Access Point locations are independently-owned retail shops approved by the courier to receive and temporarily hold unsuccessful deliveries. These locations are situated close to the original delivery address and have convenient operating hours, making it easier for you to retrieve your parcel the same day instead of waiting until the next business day for another delivery attempt.
You can also request that your order is taken straight to an Access Point, without attempting delivery to the delivery address. To do so please contact email@example.com, as soon as possible in the order process, stating clearly that you wish of this to happen and the Access Point you wish for this to be. If unsure, we will assist in directing you to where you can find/search for your closest Access Point online. However, we cannot guarantee delivery straight to your nearest Access point will be possible. Where possible, notifying us in advance of the order being placed is advisable, as notification after the order is placed may make this service not possible.
In the event that an order will incur an additional charge, we will look to notify you of this before dispatching your order, however this may not always be possible. Delivery to the following postcodes will likely incur an additional delivery charge:
AB37, AB38, AB44, AB45, AB53, AB56, CA18, CA27, HS1, HS9, IM, IV14, IV28, IV30, IV32, IV36, IV40, IV56, IV7, IV9, IV12, KA27, KA28, KW, LA15, LA23, PA20, PA21, PA38, PA41, PA42, PA49, PA60, PA61, PA78, PA80, PA88, PH17, PH26, PH30, PH44, PH49, PH50, TR21, TR25, ZE.
For more information on additional charges please contact us on firstname.lastname@example.org
Returns & Refunds
Please see our refund policy for full details.